At Calmshore Merch LLC, we want you to feel confident when shopping with us.
If you are not satisfied with an eligible purchase, you may request a return in accordance with the policy below.
1. Return Window
Eligible products may generally be returned within 30 days of the delivery date.
Return requests submitted after 30 days may not be accepted unless required by applicable law.
2. Return Conditions
To be eligible for a return, products should generally be:
Unworn
Unwashed
Unused
Free from noticeable damage
In original condition
Accompanied by original tags where applicable
Returned with applicable original packaging where reasonably possible
We reserve the right to reject returns that do not meet the applicable return requirements, subject to applicable consumer rights.
3. Clothing Returns
Because our products include women's apparel, customers should take reasonable care when trying on garments.
Please do not wash, wear, alter, stain, or otherwise damage an item before deciding whether to keep it.
4. Defective or Incorrect Items
If you receive an item that is defective, damaged, or materially different from what you ordered, please contact us as soon as possible.
Please include:
Order number
Description of the issue
Photos of the item when appropriate
Your contact information
We will review the issue and provide an appropriate resolution.
5. Return Shipping
For approved returns due to customer preference, such as ordering the wrong size, changing your mind, or no longer wanting the item, return shipping costs may be the customer's responsibility unless otherwise stated.
For items that are defective, damaged upon arrival, or incorrectly shipped due to our error, we will review the situation and may provide an appropriate return shipping solution.
6. Return Authorization
Please contact us before sending a return.
Do not send merchandise to the company address without receiving return instructions when return authorization is required.
Unauthorized returns may experience processing delays.
7. Refund Process
After the returned product is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds are generally processed within 3 business days after the return has been approved.
The refund will generally be issued to the original payment method.
8. Bank Processing Time
Although we process approved refunds promptly, your bank, credit card company, or payment provider may require additional time to post the refund to your account.
The final posting time is outside our direct control.
9. Exchanges
If you need a different size or item, please contact customer service before returning the product.
Depending on inventory availability, we may offer an exchange or recommend returning the original item and placing a new order.
10. Non-Returnable Items
Certain products may be non-returnable when clearly identified at the time of purchase or where permitted by applicable law.
If a product has special return conditions, those conditions will be displayed on the relevant product page or at checkout.
11. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Email: samantha@calmshoremerch.com
Phone: +1 (715) 388-3054
Cancellation requests cannot always be guaranteed after an order has entered processing or has been shipped.
12. Contact Us
Calmshore Merch LLC
809 9TH ST
WAUPACA, WI 54981
United States
Email: samantha@calmshoremerch.com
Phone: +1 (715) 388-3054
Please retain your order confirmation and return-related communications for your records. The FTC also recommends consumers keep purchase, shipping, and return-policy records when shopping online.