1. Where does Calmshore Merch LLC ship?
English
We currently ship orders within the United States only.
2. How long does order processing take?
English
Orders are generally processed within 1–2 business days.
3. How long does shipping take?
English
Standard shipping generally takes approximately 3–5 business days after order processing.
4. Do you offer international shipping?
English
No. At this time, Calmshore Merch LLC only sells and ships products within the United States.
5. Can I track my order?
English
Yes. When tracking information is available, it will generally be provided through the email associated with your order.
6. What is your return period?
English
Eligible products may generally be returned within 30 days of delivery.
7. Can I return clothing after wearing it?
English
Returned clothing should generally be unworn, unwashed, unused, and in its original condition with applicable tags.
8. What if I receive a damaged or incorrect item?
English
Please contact us as soon as possible with your order number and, when appropriate, photos showing the issue. We will review the situation and provide an appropriate solution.
9. How long does a refund take?
English
Approved refunds are generally processed within 3 business days after the return is approved. Your bank or payment provider may require additional time to post the funds.
10. Can I cancel my order?
English
Please contact us as soon as possible if you need to cancel an order. Cancellation cannot always be guaranteed once an order has entered processing or has shipped.
11. Do you offer subscriptions?
English
No. Products purchased from Calmshore Merch LLC are one-time purchases. We do not automatically enroll customers into recurring product subscriptions.
12. How can I contact customer service?
English
You can contact us at:
Email: samantha@calmshoremerch.com
Phone: +1 (715) 388-3054
Calmshore Merch LLC
809 9TH ST, WAUPACA, WI 54981, USA